Specialization and innovation - a winning mix

The high level of professionalism and experience makes the difference and allows a quality service that guarantees fast responsiveness and tailor-made solutions for customer needs.

We combine technical skills with a strong focus on process and product innovation that make us leaders in the industry

With regards to communication and information, our Cargo Department and Cargo Claims department are at customer's complete disposal and guarantee maximum flexibility; trained and experienced staff are ready to provide brokers and/or intermediaries with any kind of information and assistance on:

• Risk Analysis for goods transported by land, sea or air
• Advice on new insurance products and interpretation of clauses used by the Italian and English market
• Automated products that speed up underwriting processes, with smart procedures that place us at the top of the market for innovation and efficiency
• Prompt quotations, with alternative solutions to satisfy customer needs and ensure complete coverage based on the characteristics of the insured goods
• High underwriting and retention capacity
• "Loss prevention" anywhere in the world, taking the proper steps and decisions to guarantee a successful shipment
• Qualified experts and surveyors operating all over the world for claims assessments of the goods according to product requirements
• Effective and fast claims management
• Legal support with leading law firms in order to quickly settle customer disputes related to claims occurred due to the carriage of goods all over the world.

Cargo Claims Management

Our Cargo Claims department handles and settles claims related to insurance covers underwritten on our behalf by Group agencies or primary brokers.

Claims management activity provides continuous and proactive support to the client, from the claim notification to the claim settlement including handling of any arising disputes thanks to qualified law firms that carry out, if needed, the appropriate recovery actions.

qualified law firms that carry out, if needed, the appropriate recovery actions. Any type of loss involving insured goods and the liabilities of all the parties involved in the various stages of maritime, land, rail or aircraft transport shall be examined. A completely paperless claims management system, called VISION, gives an updated record of all claims and allows everyone involved (brokers, insurers and experts) to directly interact and handle each claim.

Our team also provides loss and claim settlement activities for all Unipol Group agencies (using paperless operating systems such as Liquido) and directly handles claims from all over the world as Siat doesn’t work with settling agents.

The claims department is divided into three separate branches:

• Freight forwarders and terminal operators
• Industry (traders)
• Fine Arts